Reflection on my CEO shadow rotation at GitLab
I spent 2 weeks being a CEO shadow at GitLab, and thought I’d reflect a bit on my experience. If you’d like a more thorough write up, check out Darren Murph’s takeaways and lessons learned blog post,...
View ArticleDocumentation is important in every organization: Writing down all the things
I’ve worked in many types of organizations though mostly in public and non-profit, and it seems particularly in smaller organizations, or in organizations where they’re not building products,...
View ArticleSummary and Thoughts on Being/Becoming a Staff Support Engineer
I recently organized an AMA on Being and Becoming a Staff Support Engineer. This was meant to be similar to last year’s Being/Becoming a Senior Support Engineer. Normally, I would have actually waited...
View ArticleReflection: Second half of my fourth year at GitLab and becoming Staff
Fourth anniversary! When I started at GitLab, I was wondering if I’d be here for 2 years, let alone 4 and counting. If you haven’t read it yet, I recommend reading the reflection on the first half of...
View ArticlePresentation: Everyone Can Contribute: Making Support Effective Through...
Everyone dreams of talking to someone who can solve their problem. Opening up ways for Support team members to contribute to documentation and code will improve the customer experience and the...
View ArticleReflection: First third of my fifth year at GitLab and defining Staff Support...
Normally, I wait until at least the half-year mark to do a reflection post, but this year for the 4th quarter, I am doing a rotation for the Acting Chief of Staff to CTO role, which deserves its own...
View ArticleTeamOps: Ensuring a Single Source of Truth (SSoT) at scale
Note: This was an “assignment” for TeamOps training, but thought I might as well post it here! In small organizations, it’s generally easy to know what is the definitive source of truth since there...
View ArticleReflection: Acting Chief of Staff to CTO at GitLab
For our company’s fourth quarter (Q4, November 2022 to January 2023), I was the Acting Chief of Staff to CTO. In February, I’m getting back into my regular role as a Staff Support Engineer, while also...
View ArticleReflection: The last third of my fifth year at GitLab and expanding Staff...
Normally, my blog post would have been up sooner, but I was on a break for a couple of weeks when my work anniversary came around. This year’s blog posts were also broken up into smaller parts, so this...
View ArticlePresentation: A Public Handbook: Building trust with the team, customers, and...
How do you build trust before you ever interact with others? A public handbook! Having a handbook publicly available provides lots of benefits including consistency for the team, being literally on the...
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